Generac iX 800 Customer Review

by Levi Holland
(Bangor, Maine)

Generac iX 800

The Generac iX800. I have previously been please with all of Generac's products. But this one has changed my mind.

The first one I got was dead out of the box. I returned it and got a new one, it works, but it is not what I was expecting. It is SEVERELY underpowered with starting amps. That was a big surprise.

It's also VERY loud, louder than it's 10 year old brother that is twice the size. I attribute that to how much plastic was used in the manufacture of this generator. On the whole, I was not happy with this. I hope they go back to making quality stuff.

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Generac iX 800 Customer Review

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Mar 10, 2012
Rating

Failed after two months
by: collins@mail.fm

The engine runs, the Overload LED is on, and there is no power at the outlets. Apparently an inverter failure. It is virtually impossible to find a sopplier who will sell a replacement inverter, for less than a new generator costs. Cabela's where I bought the iX 800 have removed this model from their stock and all/any references about it. A total loss and a waste of space at the garbage dump.

Aug 17, 2011
Rating

Gas in Oil
by: Anonymous

NIGHTMARE! Long story short purchased this generator and put oil and gas in it. gas leaked into the oil so i took it to a generac shop.

Months later i get the "repaired" generator back and ran it for less than 10 minutes and the problem is back. is it the needle in the carb again? who knows.

I'm done with generac their products, customer service, and warranty are all crap.

Sep 09, 2010
Rating

More follow up - Leaked Out of Box
by: Anonymous

Sept. 9th - The second unit which had the idle problem will not operate under even a minor (100w-150w)load. Idles fluctuates to the point of shut down and eco mode does not work at all. As of this date Generac has REFUSED to refund my money. The unit cannot be return to the purchaser due to their policy (reputable mail order company).

I am so mentally tired of them, I will most likely write the cost off and order another manufacturer or perhaps increase my inverter ability which I had to set up as backup waiting for Generac. Stay away. I may be contacted at nfre @ comcast.net. Thank you.

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Hi Anonymous. Our apologies for the delay in getting your comments (this post) added. We really appreciate your contribution to this site.

Michael
AboutGenerators.com

Sep 09, 2010
Rating

Maximum Ambient Temperature for Generator
by: Anonymous

I was going to purchase this item and noticed the maximum ambient temperature rating was 25C, which is 77F. Here in Texas, it gets hotter than that most of the year. Will not buy this!

Aug 23, 2010
Rating

Follow Up - Leaked Out of Box
by: Anonymous

Generac finally replaced my leaking unit. Hours of work on my part. The new unit idles quite different. On normal mode it idles significantly lower and fluctuates up and down. In the economy mode, it simply idles even lower. The first unit seemed to idle normal (who knows) or high.

In economy mode it fluctuated up and down as stated in the manual. The electrical outlets are different. The first unit had commercial 120v outlets - one plug vertical, one horizontal. I spent $50 for a commercial extension cord.

The new unit has regular (parallel) plugs. Therefore I'll need to buy an adapter.

Unbelievable. If there are any more problems I simply will pay someone who knows what they are doing (Generac's service people do not) or throw the unit out.

Stay away from this unit. And stay away from Generac products.

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Anonymous,

I appreciate you coming back and giving us an update. Thank you!

Michael
AboutGenerators.com

Jul 26, 2010
Rating

Leaked Out of Box
by: Anonymous

Unit was defective out of box. Significant oil leak from engine even when not running. Took to 2 authorized Generac service shops.

Still leaks.

Leak is where 2 aluminum machine surfaces come together. Still trying to get resolution. Generac customer service fair at best. Takes considerable time to reach a human being. The unit already looks 2 years old due to the handling by the repair people and I've never used it.

Generac has still not offered to replace. They "don't make the motors". A great excuse. I will contact the corporate office if necessary to tell them not to sell this company's products and file in small claims court if necessary against Generac.

Please consider other manufacturers' if you are looking for a small generator. I may be contacted at nfre at comcast dot net for photos of leak. Thank you.

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